Creating Your Return or Exchange
You'll need your order number and your postal code handy to request your return. Just head to our easy to use Returns & Exchanges Portal and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Visit our Returns and Exchanges portal here.

Your Boody Guarantee
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody, but if for any reason you aren't satisfied with the comfort, size, or fit, you can return an item so long as it meets our Returns & Exchanges Policy below.

Returns and Exchanges Policy
You can return any item (except Final Sale items, Bodysuits, Socks, and Underwear - Bras do not classify as Underwear) within 30 days of purchase, as long as the item is unused and in its original condition and packaging.

For hygiene and health reasons, we do not accept returns or exchanges on opened intimate items such as Bodysuits, Socks and Underwear, except in the case of a faulty garment, as per Consumer Rights Directive.
Underwear includes all Women's Briefs, Bikinis, G-Strings, Shorts, Shapewear, and Period & Leak-proof Underwear, as well as all Men's Boxers, Briefs, and Trunks.

Bras do not classify as Underwear and can be exchanged/returned so long as they meet our policy.

Items marked as Final Sale cannot be exchanged or returned, unless faulty as per Consumer Rights Directive.

If a Bodysuit, Final Sale item, Socks, or Underwear is returned to us, we will be unable to issue a refund/exchange, and we will also be unable to return the item to you.

The cost of returning the item(s) by post is at the expense of the customer, unless faulty. All returns, for refund or exchange, are charged at €9.95. This fee will either be paid on the returns portal (for exchanges), or deducted from your refund (for refunds). The shipping cost on orders under our free shipping threshold is non-refundable.

If there is an issues with your order that contains Socks, Underwear, Bodysuits, or Final Sale items, please contact our Community Happiness Team stating your name and order number.

Products sadly cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists.

Extended Returns Policy
Orders placed between November 19th, 2024 and December 31st, 2024 are covered by our Extended Returns Policy, allowing exchanges and returns on eligible items until January 31st, 2025.

For any additional enquiries, please contact our Community Happiness Team.